Top Telemarketing Tips
After the huge increase in the usage of mobile phone recently, companies have realized the value of mobile phones in facilitating continuous communication with customers and increasing sales by time. Therefore, many of these companies have focused on studying the best tips of telemarketing to make the most benefit of it. In this article, we will talk in detail about the Top Telemarketing Tips, and how to apply them in the best possible way.
Important steps that should be followed in telemarketing:
1: Before making any marketing call, think about the important points that you should focus on throughout your conversation with the customer, and try to anticipate his/her questions so that you can answer them convincingly.
2: Mention the name of the customer directly, and do not use any unofficial nickname throughout the conversation.
3: Start by greeting the customer, then introduce him/her to your name and the name of the company you work in.
4: Thank the customer for his/her precious time.
5: Introduce the customer to the product you are marketing.
6: Mention the benefits of the product.
7: Ask the customer directly (Do you know the benefits of this product? and would you like to know more about it?).
8: If the customer shows you interest and wants to know more about it, ask him/her to schedule an appointment to display the product directly and give him/her the opportunity to try the product before buying.
9: give the customer the freedom to choose the exact time of the appointment.
10: Thank the customer for his/her time, and confirm the interview date
Tips should be considered in telemarketing:
Prepare well for the call:
As mentioned before, you should be well-prepared for all the details of the call, and customers’ questions. We also recommend that you bring a sheet of paper arranged with the main points you need to mention throughout the call.
Use a thoughtful manner when speaking with the customer:
Always use a confident voice while marketing to customers on the phone. Plus, avoid interrupting customers while they are talking so they don’t get annoyed and end the call. It is also useful to speak in an active and lively voice in order to show your customers that you are excited about the product.
Follow up on customers’ reviews after completing the purchase:
Know that your task will not end once the customer receives the product, it is very important to follow up with customers after completing the purchase process in order to show them appreciation to their opinions.
