What is Quality?

Quality can be defined as a set of characteristics that distinguish products and services and ensure that they meet the needs of the customer ideally. Successful quality managers always aim to maintain continuous excellence and ensure that the company’s products and services are able to satisfy the customer while continuing to improve.

Why should companies care about quality?

In order to survive and flourish. A company’s reputation can be improved through effective quality management, and it can also be protected from risk, run more efficiently, make more money, and maintain growth. while also making both the consumers and the employees happy.

What does quality apply to?

Quality applies to everything. Therefore, companies must be concerned with maintaining the quality of every product, service, process, task, procedure or decision that takes place within them. Attention to quality helps in improving weaknesses and avoiding mistakes.

Who is responsible for quality?

Everyone from the CEO to the trainee is responsible for the quality of what they do. But it is also important for every company to hire a professional quality manager. The goal of quality managers is to help businesses produce outputs that satisfy customer needs and expectations while also providing knowledge, resources, and guidelines to enable every employee to carry out their duties and obtain the necessary level of quality.