1. Introduction

Welcome to Fan Al Taalouq Company Ltd, also known as “ARTISAN”! These terms and conditions outline the rules and regulations for the use of ARTISAN’s Website, located at www.artisan.com.sa.

2. Acceptance of Terms

By accessing this website, you accept these terms and conditions in full. Do not continue to use ARTISAN’s website if you do not accept all the terms and conditions stated on this page.

3. Request a Free Proposal

This service, part of our commitment to serving your needs at ARTISAN. By utilizing this service, offered through our website www.artisan.com.sa, you agree to adhere to the following terms and conditions:

  • Service Description: This service enables users to request custom price quotations or detailed information about our diverse range of products and services. It is designed to provide tailored solutions based on the information you provide.
  • User Obligations: To ensure effective service, users are required to submit accurate and complete information. The accuracy of our proposals is directly contingent upon the quality of the information provided.
  • Data Policy: In line with our privacy policy, user data submitted through this service will be collected and processed. For further details, please refer to our website’s privacy section.
  • Response Time: Our dedicated team strives to respond to all requests within 3 business days. However, please note that response times may vary based on the complexity of the request and current workload.
  • Communication: All correspondences regarding your proposal will be conducted via email, phone or WhatsApp. We encourage users to reach out with any questions or clarifications needed.
  • Quote Validity: Please note that quotes are preliminary estimates based on the information you provide and are subject to change upon further review.
  • Verification Process: To ensure authenticity and compliance, obtaining our proposal service may require you to provide verification of your company’s identity, such as a copy of the commercial registration.
  • Service Refusal Rights: ARTISAN reserves the right to refuse the provision of a free proposal in certain cases at its discretion.

By engaging with this service, you acknowledge your acceptance of these terms and conditions. We look forward to assisting you with your needs at ARTISAN.

4. Services

All services do not include free shipping or delivery. Installation services are exclusively within Riyadh, and additional charges may be imposed based on specific work requirements.

5. Intellectual Property

Unless otherwise stated, ARTISAN and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved.

6. Limitation of Liability

Under no circumstances shall ARTISAN be liable for any direct, indirect, incidental, consequential, or otherwise damages resulting from any use of this website.

7. Governing Law

Any claim related to ARTISAN’s website shall be governed by the laws of Saudi Arabia without regard to its conflict of law provisions.